national association of senior move managers
relocation program

frequently asked questions

q – may i store my clients' belongings somewhere if necessary?
a– yes. we have storage facilities throughout the united states. whether your clients require storage for a few weeks or several months, rest assured that your items are safely stored in a clean and secure facility.

q – how accurate are your estimates?
a – it is our priority to provide you and your clients with accurate pricing for your clients' relocation. in order to accomplish this, we must receive accurate information. this is why it's important to schedule an in-home estimate. we'll customize the estimate based on your clients' belongings and needs, so you’ll have peace-of-mind that your pricing is accurate.

q – how are my goods covered for damages?
a – as a nasmm industry partner, we will provide up to $100,000 of valuation coverage at no cost to you. please note there is an additional fee for coverage in excess of $100,000.

q – when will my clients' items arrive at destination?
a – the distance between your clients' current and new locations primarily determines the required transit time. your relocation coordinator will establish a satisfactory delivery schedule with you and your clients when preparing your clients' quote. and, your clients' driver will contact you at least 24-48 hours prior to delivery to confirm exact times and details.

q – why should i choose wheaton world wide moving | bekins van lines for my move?
a – as a nasmm industry partner, we have become the “go- to” mover in senior communities. we realize the unique circumstances that often occur when relocating senior clients. with this in mind, we have customized the normal industry procedures to best accommodate the relocation needs for senior clients. we are pleased to provide our services to nasmm members and their clients.